Terms and conditions of use

1. Presentation of the service

Unception, registered under number 948 267 638, operates and markets under the Sabily brand telecommunications services via SIM and eSIM cards, available exclusively on www.sabily.fr and through approved partners. Designed to ensure the connectivity and safety of travellers, in particular pilgrims, these services are intended for use on journeys to specific destinations, while remaining usable for other destinations.

By subscribing to our services, you accept these Terms and Conditions of Use without reservation.

2.1 Eligibility conditions

Use of our SIM/eSIM cards is reserved for persons aged 18 and over, as well as minors holding parental authorisation. Our services are also available to businesses wishing to provide a connectivity solution to their employees while travelling.

In addition, travel agencies and other approved partners may purchase our SIM/eSIM cards in bulk in order to resell them to their customers. Such resale is subject to a specific contractual agreement with Unception, guaranteeing compliance with the conditions of use and the commitments attached to the distribution of our services.

2.2 Activation and operation

The services offered under these Terms are accessible exclusively via the www.sabily.fr website, the Sabily mobile application, and through Unception approved resellers and partners.

• Activation: activating the SIM/eSIM card requires the user to register via our website or our mobile application. A valid identity document may be required in accordance with local regulations.
• Compatibility: the user must ensure that their device supports SIM/eSIM technology and is unlocked (not tied to a single carrier).
• Use: the SIM/eSIM card can be used in the countries covered by our roaming agreements, listed on our website. The user is responsible for checking network coverage at their destination before travelling.

2.3 Authorised use

The user undertakes to:

• Use the Sabily SIM/eSIM card in accordance with applicable laws and regulations.
• Not use the service for illegal, fraudulent or abusive purposes (for example, sending spam or unsolicited automated calls).
• Not resell, distribute or transfer the SIM/eSIM card without the prior authorisation of Unception.

3.1 Prices and billing

• Offers and prices: our offers and prices are available on www.sabily.fr and may be amended. Prices are shown in the applicable currency and include taxes, unless stated otherwise.
• Purchase: the SIM/eSIM card and associated data plans may be purchased via our website, our mobile application or from approved partners.

3.2 Payment methods

Payments may be made by bank card, PayPal, Apple Pay, and any other payment method available on our website. We reserve the right to add or amend payment options in order to offer our customers a smooth and secure purchasing experience.

3.3 Refunds and termination

• Refunds: refund requests are accepted only if the service has not been used and in the event of a proven technical problem preventing it from working properly. Any request must be submitted within six months of the purchase date. Refunds are processed after verification of the problem by our technical department. No refund is granted for reasons outside our service, such as device incompatibility or a user error during activation.
• Termination: the user may terminate their subscription at any time from their customer account. No refund is made for periods already begun.

4.1 Unception responsibilities

• Quality of service: we undertake to provide a quality service, but do not guarantee uninterrupted network coverage, particularly in remote or poorly served areas.
• Maintenance: in the event of scheduled maintenance affecting the service, users will be informed in advance, except in an emergency.

4.2 User responsibilities

• Compliant use: the user is responsible for the use of their SIM/eSIM card and must keep their credentials confidential.
• Loss or theft: in the event of loss or theft of the SIM/eSIM card, the user must immediately contact our customer service to suspend the service.

5. Protection of personal data

We attach great importance to the protection of your personal data. For more information on how we collect, use and protect your data, please refer to our privacy policy.

6. Duration, suspension and termination

• Duration: the contract is concluded for an indefinite period from the activation of the SIM/eSIM card.
• Suspension and termination: we reserve the right to suspend or terminate the service in the event of a breach of these Terms or non-payment of amounts due.

7. Applicable law and dispute resolution

These Terms are governed by French law. In the event of a dispute, the parties shall endeavour to reach an amicable settlement before any legal action. Failing an amicable agreement, any dispute relating to the performance or interpretation of these conditions shall be submitted to the competent courts.