Frequently asked questions
If you cannot find your answer here, write to us: we reply within 24 working hours.
- Is my phone compatible?
- Dial *#06#: if a 32-digit EID number appears, your device supports eSIM. It must also be unlocked, meaning not tied to a single carrier.
- When does my plan start?
- On your first connection to the local network, not at purchase. You can therefore install your eSIM several days before departure without losing a single day of validity.
- Can I keep my usual number?
- Yes. The eSIM sits alongside your existing SIM: you keep receiving calls and texts on your number while using Sabily local data.
- Can the eSIM make calls and send texts?
- Our plans provide data. Calls and texts go through your usual line, or through messaging apps that use the internet.
- What happens if I use up my data?
- The connection stops. You can buy a new plan from your account and add it to the eSIM already installed, without scanning another QR code.
- Can I install the QR code on two phones?
- No. An eSIM profile is tied to a single device and a QR code can only be scanned once. If you change phone, contact us.
- Can I get a refund?
- Yes, if the service has not been used and in the event of a proven technical problem, within six months of purchase. No refund is granted for device incompatibility or an activation error, which is why checking compatibility before buying matters.
- Are my card details stored?
- No. Payments are processed by our secure payment provider and no card data is stored on our servers.