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Frequently Asked Questions (FAQ)
What is an eSIM?
An eSIM is a SIM card integrated directly into your device. It allows access to a mobile network without inserting a physical SIM card.
Is my phone compatible with eSIM?
Most recent smartphones (iPhone, Samsung, Google Pixel, etc.) are eSIM compatible.
How do I install an eSIM?
After purchase, you will receive a QR code by email.
Simply scan it from your phone's settings to install and activate the eSIM in minutes.
How long does activation take?
Activation is almost immediate. In most cases, the connection is active in less than 5 minutes after installation.
Can I use my eSIM abroad?
Yes. eSIMs are ideal for travel. Sabily eSIM offers international and local plans, usable in many countries without roaming charges.
Does the eSIM work with 4G/5G?
Yes, depending on the country's network coverage and your device's compatibility, the eSIM can work in 3G, 4G or 5G.
Can I use my usual number with an eSIM?
Yes. You can keep your physical SIM card for calls/SMS and use the eSIM for data, or vice versa (Dual SIM function).
Is the eSIM secure?
Yes. An eSIM is more secure than a traditional SIM because it cannot be physically removed or lost. Profiles are protected by your device.
What is the validity period of an eSIM plan?
Each plan has a specific validity period (for example, 7, 15, or 30 days). The period usually starts from the first connection to the network.
Can I top up or change my plan?
Yes. You can purchase a new plan or change your offer directly from Sabily eSIM, without changing your eSIM.
What if I don't have a connection after installation?
Please check that:
Mobile data is enabled
The eSIM is correctly selected for data
Data roaming is enabled (if you are abroad)
If the problem persists, our support team is here to help.
Can I delete my eSIM?
Yes. Once the plan has expired or if you no longer need it, you can delete the eSIM profile from your device settings.
How do I contact Sabily eSIM support?
Our customer service is available via email, WhatsApp or contact form to assist you before, during and after your purchase.
What payment methods do you accept?
We accept several secure payment methods depending on your country: bank card, online payment, etc.
Is eSIM suitable for professionals?
Absolutely. The eSIM is ideal for entrepreneurs, remote workers, and business travelers who need reliable and flexible connectivity.
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